Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at 701kidsfulfillment@gmail.com

Location

We are located at 309 Main Street Williston, ND 58801

Our Hours are as follows

Tuesday-Friday 11am -6pm

Saturday 11am -5pm

Returns

Returned items that were purchased using a coupon code are eligible for in-store credit only.

Items purchased from the sale category are final sale only.

We recommend trying on all items in your order before washing to ensure they fit and that there are no other issues. We cannot accept returns or submit refunds after items have been washed.

All baby gear is non refundable once opened due to safety concerns. Unopened baby gear can be returned with a 25% restocking fee. Return shipping is the responsibility of the customer. 

An item may be returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within seven calendar days of delivery in order to receive a refund. Items can be returned after this seven-day-time frame for a store credit.

Customers are responsible for all return shipping fees. No return form in necessary; all we need with the package is a note including the order number and name associated with the order. 701Kids is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Returns over $300 will be issued a store credit and all items returned will incur a restocking fee of 25%.

Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

Proof of purchase is required for items to be return-eligible. 

Our return address:

701Kids

309 Main Street

Williston, ND 58801

Shipping

 Shipping

*This timeline is an estimate only and not guaranteed. On rare occasion, orders will ship or be delivered outside this timeframe. We reserve the right to make deliveries in installments as products are ready.

We ship all orders from our warehouse located in ND in *10-14 business days.

Preorder items ship in the time period stated above after their given release date. If your order includes both preorder and non-preorder items, the full order will be held until the expected ship date of the preorder item(s). We may occasionally split your order into multiple shipments at 701Kids discretion.

All pre-order items reference an "Expected Ship Date" which is our best estimate of product availability at the time of sale. These dates can and do change. While we make every effort to deliver on or before these dates, please be aware that all pre-ordered items are subject to changes in actual ship dates. If your order includes both preorder and non-preorder items, the full order will be held until the expected ship date of the preorder item(s). In order to provide the best service experience, we encourage customers to avoid time-sensitive purchases such as gifts on pre-order items.

Orders of $300 and up require signature confirmation upon delivery.

All U.S. orders are shipped via USPS or FedEx at 701Kids discretion. 701Kids is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. 701Kids may cancel any order being sent to a Freight Forwarding company/address.